Privacy Policy

---

Effective Date : 22/3/25

1. Introduction

Dr. Chawla's Diagnostics Lab ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://drchawlas-diagnostics.in/lab (the "Site") or use our services. By using our Site and services, you consent to the practices described in this policy. 

2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information that can be used to identify you, such as: 
  • Name
  • Contact information (address, email address, phone number)
  • Date of birth
  • Gender
  • Medical history and test results
  • Payment information (if applicable)
• Non-Personal Information: This includes information that does not directly identify you, such as: 
  • Browser type
  • IP address
  • Device information
  • Website usage data (pages visited, time spent on the Site)
• Health Information: Due to the nature of our business, we collect sensitive health information. This information is considered private and confidential.

3. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out forms on our Site, create an account, or communicate with us. 
• Automatically: Through cookies, log files, and other tracking technologies.
• From Third Parties: Such as healthcare providers who refer patients to us.

4. Use of Your Information

We use your information for the following purposes:

• To provide and manage our diagnostic services.
• To communicate with you about appointments, test results, and other relevant information.
• To process payments.
• To improve our Site and services.
• To comply with legal obligations.
• For research and statistical analysis (with appropriate anonymization or pseudonymization).
• For internal operations, including troubleshooting, data analysis, testing, research, and service improvement.

5. Disclosure of Your Information

We may disclose your information to:

• Healthcare Providers: To facilitate your care.
• Service Providers: Who assist us with website hosting, payment processing, and other services.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets. 
• With your consent: for any other reason.
• We will not sell your personal information.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. 

• We use encryption to protect sensitive data.
• We restrict access to personal information to authorized personnel.
• We regularly review our security measures.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. 

• Medical records are retained according to legal requirements.
• Other personal data will be deleted when no longer needed.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information. 
• Deletion: You can request that we delete your personal information, subject to legal limitations. 
• Objection: You can object to the processing of your personal information. 
• Withdrawal of Consent: If we rely on your consent to process your information, you can withdraw your consent at any time. 

To exercise these rights, please contact us at [Insert Contact Information].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. You can control cookies through your browser settings. 

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. 

11. Children's Privacy

Our Site is not intended for children under the age of 5 years. We do not knowingly collect personal information from children. 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our Site. 

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Insert Contact Information: email address, phone number, and physical address] 

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: 

Mr Sundar
8459501617